FAQ
About Company
Frequently Asked Questions
From Our Customers
We offer cross-border trade services, which include global procurement, logistics, overseas warehousing and supply chain management.
We have 52 overseas warehouses in 20 countries worldwide, including Italy, Indonesia, Dubai, and others.
Register on our website and submit your company qualification. An account manager will provide you with a customized solution based on your needs.
We use a digital platform and a global network of warehouses to help companies quickly enter international markets, reducing the risks associated with cross-border purchases.
We have subsidiaries and sales teams located in different countries, providing language support and customized services based on the market.
We offer customer support in Chinese, English, Italian and other languages, ensuring that you receive timely assistance at any time.
About Shipping
See our company’s capabilities for service
We offer shipping by sea, air and land, and you can choose the most suitable shipping method for your needs.
You can track the shipping progress of your order in real time through our online platform.
Air shipping generally takes 3 to 7 days, while sea shipping can take 15 to 30 days, depending on the shipping method and destination.
About Products
Questions about products from customers
We offer a wide range of products, including construction machinery, utensils, outdoor products and kitchen equipment.
All products comply with ISO, CE, RoHS certification standards, and are subject to strict quality controls.
You can book samples online and they will typically be sent by local courier within 24-48 hours.
We offer product customization services for certain items, so that they can be tailored to your specific needs.
Yes, our products comply with international standards such as ISO, CE, RoHS and undergo strict quality testing.
You can view our product catalogue online through our website, or download the detailed product manual.
